CasafloIQ is in early access — some features are still being tested and no real payments are processed yet.
CasafloIQ

Terms of Service

Last updated: August 16, 2026

These Terms of Service (“Terms”) govern your access to and use of CasafloIQ (“CasafloIQ,” “we,” “us”), a property management platform available at casafloiq.com. By creating an account or using CasafloIQ, you agree to these Terms. If you do not agree, do not use the service.

1. Who Can Use CasafloIQ

You must be at least 18 years old and able to form a binding contract to use CasafloIQ. CasafloIQ is used by three types of participants: landlords/property managers who subscribe to the platform, tenants invited by a landlord to a tenant portal, and vendors who receive maintenance job notifications. Each participant is responsible for the accuracy of the information they provide.

2. Subscriptions & Billing

Landlord accounts are billed on a subscription basis (currently Tier 1 at $39/month or Tier 2 at $89/month, based on unit count) through our payment processor, Stripe. You may cancel at any time from your account settings; access continues through the end of your current billing period. Your data is retained for 60 days after your billing period ends in case you resubscribe, after which it is permanently deleted. We do not offer refunds for partial billing periods.

3. Rent & Other Payments

CasafloIQ facilitates rent and related payments between tenants and landlords using Stripe Connect. Funds paid by a tenant are transferred directly to the landlord’s own connected Stripe account — CasafloIQ does not hold, custody, or take title to rent funds at any point. Bank transfer (ACH) payments are free to the tenant. Card payments include a processing fee disclosed to the tenant before payment is confirmed. CasafloIQ is not a party to the lease between landlord and tenant and is not responsible for disputes arising from it.

4. SMS Communications & Consent

CasafloIQ sends text messages to vendorsto notify them of maintenance job requests and to relay job details, on behalf of the landlord who added that vendor to the platform. When a landlord adds a vendor, CasafloIQ first sends that vendor a one-time text asking them to confirm: “You’ve been added as a vendor contact by [Landlord Name] via CasafloIQ, a property-maintenance coordination platform. Reply YES to receive maintenance job text alerts. Reply STOP to unsubscribe.” No maintenance job messages are sent to a vendor until that vendor replies YESthemselves — the landlord cannot grant this consent on the vendor’s behalf.

Message frequency varies based on maintenance activity. Message and data rates may apply. Vendors may reply STOP at any time to stop receiving messages, or HELP for assistance. Consent to receive text messages is not a condition of using CasafloIQ or of any purchase.

5. AI-Assisted Features

Maintenance request descriptions may be processed by a third-party AI model (Anthropic’s Claude) to suggest a category and priority level for the landlord’s review. AI-generated suggestions are not final — the landlord always reviews and approves vendor assignment and job outcomes.

6. Acceptable Use

You agree not to use CasafloIQ to: violate any law; harass, defraud, or misrepresent your identity to another user; upload malicious code; attempt to access another account or data you’re not authorized to see; or interfere with the normal operation of the service.

7. Third-Party Services

CasafloIQ relies on third-party providers to operate, including Stripe (payments), Twilio (SMS), Anthropic (AI maintenance triage), Resend (transactional email), and Supabase (data storage and authentication). Your use of CasafloIQ is also subject to the applicable terms of these providers where you interact with them directly (for example, Stripe’s own terms when you enter payment details).

8. Disclaimer of Warranties

CasafloIQ is provided “as is” without warranties of any kind, express or implied. We do not warrant that the service will be uninterrupted, error-free, or that AI-generated suggestions will be accurate. You are responsible for verifying maintenance vendor work and payment records independently where it matters to you.

9. Limitation of Liability

To the maximum extent permitted by law, CasafloIQ and its operators will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the service, including but not limited to loss of rental income, property damage, or disputes between landlords, tenants, and vendors. Our total liability for any claim arising from these Terms will not exceed the amount you paid us in the twelve months preceding the claim.

10. Termination

We may suspend or terminate your access to CasafloIQ if you violate these Terms. You may stop using CasafloIQ and cancel your subscription at any time as described in Section 2.

11. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law principles.

12. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice (for example, by email or in-app notice) before the changes take effect.

13. Contact

Questions about these Terms can be sent to [email protected].